I THINK MY SHIPMENT IS DELAYED OR LOST.

Delivery delays can occur due to weather, businesses being closed, incorrect addresses, challenges with the shipper, etc. These delays may affect ship dates and/or arrival dates. We will do our best to ship all orders in a timely manner, but we cannot be held responsible for late or early deliveries (or stolen deliveries) caused by issues with our shippers.

First, contact the carrier directly with your tracking number. We ship primarily via FedEx but also ship with a carrier called DELIVER-iT for deliveries within California. Their tracking page is HERE. If you’re still having trouble, please email us at help@sugarbirdsweets.com. We’ll do our best to track and get your orders to you! Please note some shipments won’t arrive until 5 pm.

If you are hosting an event, it’s important to schedule your delivery ONE DAY prior to your event to allow for any delays. Things happen and we don’t want you disappointed!

CAN I BUY THINGS AT THE KITCHEN, IN PERSON?

Unfortunately, we are a commercial kitchen and not a storefront bakery. All orders must be pre-ordered. If you would like to place an order and it’s urgent, give us a call at 213-622-0474.

WHERE DO I GO TO PICKUP MY ORDER IN PERSON?

Unfortunately, we no longer offer pick up locations. If you prefer to pick up at a location, please visit our retail partners in Los Angeles and place your order with the retailers.

HOW DO YOU SHIP FROZEN DOUGHS AND AFTERNOON TEA SETS?

We no longer ship frozen scones and offering courier delivery starting at $25 and up within Los Angeles, and the San Gabriel Valley. We occasionally deliver local orders out to you ourselves as well (it’s nice to get out of the kitchen once in a while!)

DO YOU SHIP FROZEN AND AFTERNOON TEA SETS OUTSIDE OF CALIFORNIA?

Unfortunately no.

HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?

Please allow a minimum of 3 business days for orders. If you’re in a bind, we’re here to make things work. Call us!

WHERE CAN I FIND YOU ASIDE FROM THE ONLINE STORE?

You can find us at these shops throughout Los Angeles. 

DO YOU OFFER WHOLESALE ACCOUNTS? 

Yes! Contact us and let’s talk wholesale.

CAN I RETURN MY PURCHASE?

We want you to be 100% happy with your order. Sometimes, there are unforeseen circumstances that delay your packages. We will do our best to replace or refund in the event the product arrives damaged or the product does not meet your expectations. However, you must send us a photo of the damaged item to help@sugarbirdsweets.com within 2-3 days. If you are expecting a shipment arrival, please be on the lookout. Unfortunately, we cannot be responsible for stolen packages.

CAN I BUY YOUR PRODUCT INTERNATIONALLY?

No, we do not offer international shipping at this time.